About the role
Global Head of Operational Excellence, Rides | Bolt Careers Careers Business Operations Global Head of Operational Excellence, Rides Global Head of Operational Excellence, Rides We’re looking for a Head of Operations Excellence to own and scale how Operations runs across Bolt’s Rides business. You’ll build the systems, standards, and automation that make our driver, fleet, and market operations faster, leaner, and more reliable, so Bolt can grow without adding complexity or cost. If you love turning strategy into simple, scalable execution, this role is for you. Location: London, United Kingdom; Tallinn View all roles Apply now
About
the role As Head of Operations Excellence, you will be responsible for building, scaling, and institutionalising world-class operational standards across Bolt’s Rides business. You will act as the system builder for Operations – defining how work gets done, how performance is measured, and how we reduce complexity as we expand into more markets. You will turn multi-year strategic priorities into concrete, scalable operational programmes across drivers, vehicles, and fleets. Working closely with Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive a step-change in automation, cost efficiency, and execution quality across our core operational processes. You will lead and develop a high-performing Operations Excellence team, set a high bar for planning and governance within Central Operations, and ensure that global standards are translated into clear, actionable expectations for local teams. Main tasks and
responsibilities: Own the Operations Excellence domain within Central Operations, defining OKRs, success metrics, and execution cadence, and translating 3-year strategy and annual priorities into scalable operational programmes across 50+ countries and 600+ cities. Lead the design and automation of high-volume operational processes (e.g. driver, vehicle, and fleet onboarding; document and compliance renewals; market-level workflows) in close partnership with Product and Engineering, supporting a platform operating at €10B+ GMV scale. Drive step-change improvements in automation coverage, speed, and quality, systematically eliminating manual, fragmented, or market-specific processes that do not scale globally. Lead Operations-driven cost-efficiency initiatives across payroll productivity, customer support, and process-driven cost avoidance, with clear ROI logic, benefit tracking, and accountability. Bring structure and rigour to operational planning and execution through clear prioritisation frameworks, cross-functional dependency management, and quarterly execution and risk reviews at global scale. Enable and empower regional and country teams by translating central initiatives into clear local execution expectations, embedding them into regional plans, and building frameworks that scale globally without creating bottlenecks. About you: You have 15+ years of progressive experience in Operations, Operations Excellence, Strategy & Operations, or similar roles within scaled tech, marketplace, or platform businesses, including leadership across multiple countries or regions. You hold an MBA or Master’s degree in Business, Economics, Engineering, Operations, or a related field (or equivalent experience leading at similar scope and complexity). You have a proven track record of driving automation, process redesign, and operational scaling in close partnership with Product, Engineering, and Analytics teams. You bring strong business and financial acumen, with hands-on experience building ROI logic, understanding unit economics, and making rigorous cost/benefit trade-offs for operational initiatives. You demonstrate exceptional structured thinking and problem-solving skills, comfortably moving between high-level strategy and hands-on execution in complex, ambiguous environments. You set a high bar for clarity, ownership, and delivery, with demonstrated experience leading high-performing teams, challenging the status quo, simplifying complexity, and acting as a credible partner to senior leaders. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
