About the role
Atlys - Guest Delight Associate Skip to content Atlys Homepage About Us Core Values Open Roles Perks Contact Us Atlys Homepage About Us Core Values Open Roles Perks Contact Us Atlys Homepage About Us Core Values Open Roles Perks Contact Us Atlys Homepage Guest Delight Associate On-site Delhi Guest Delight Job details Apply Job description 🎯 Atlys' mission is to enable every person on earth to travel freely. At Atlys , we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us. Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post . Job requirements As a Guest Delight Associate at Atlys, you’ll be the first point of contact for travelers, providing outstanding support through phone, chat, and email. You’ll help simplify the visa application journey by resolving queries, ensuring a seamless and satisfying customer experience. You are a right fit, if you’re passionate about helping people and thrive in a fast-paced, customer-focused environment. You’re empathetic, detail-oriented, and committed to providing the best possible service. The Job Delivering timely and professional support across multiple channels (calls, chat, email). Resolving visa-related concerns and inquiries with empathy and accuracy. Gaining and applying in-depth knowledge of Atlys' visa products and services. Collaborating with internal teams to address and close customer issues quickly. Documenting every interaction in our CRM system to maintain clear and accurate records. Following up with customers to ensure their concerns are fully resolved. Identifying gaps or inefficiencies in current processes and suggesting improvements. Staying current on visa regulations, travel policies, and Atlys product updates. Using customer support tools effectively to optimize service quality and response time. The Ideal Candidate Experience: At least 2 years of experience in a customer calling or chat role Communication Skills: Fluent in both English and Hindi, with strong verbal and written communication. Problem-Solving Ability: A proactive and calm approach to resolving customer issues. Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction. Tech Savviness: Comfort using CRMs and support tools for efficiency. Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break). Attention to Detail: Excellent documentation and organisational skills. Supportive Nature: Confidence and clarity when guiding customers through their visa process. If you’re excited to help build a connected world through seamless travel experiences, we’d love to have you on our team. Apply or Apply with Indeed Share job My information Fill out the information below Full name * Email address * Phone number * India India International Afghanistan Afghanistan CV or resume * Upload your CV or resume file Upload a file or drag and drop here Upload a file or drag and drop here Accepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB. Questions Please fill in additional questions How did you hear about this job opportunity? * Company Website Employee Referral Instagram Job Board LinkedIn Others Please provide the link to your LinkedIn profile. * When would you be available to start? * Immediately Within 2 weeks Within 1 month Other (Please specify) Your Current CTC? * Your Expected CTC? * Are you comfortable with 6 days work week? * Yes No All fields marked with * are required. Send All done! Your application has been successfully submitted! Other jobs Homepage
