About the role
Head of Trust & Safety Operations, Rides | Bolt Careers Careers Business Operations Head of Trust & Safety Operations, Rides Head of Trust & Safety Operations, Rides We are looking for a strategic and impact-driven Head of Trust & Safety Operations to lead Bolt’s global Ride Hailing Trust & Safety function. This role combines strategic vision with thoughtful operational execution and is accountable for ensuring Bolt provides the safest and most trusted mobility experience to millions of riders and drivers across multiple markets. Location: London, United Kingdom View all roles Apply now
About
the role As the global owner, you will co-create and operationalize Bolt’s Trust & Safety frameworks, policies, and interventions—spanning incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. You will ensure global programs are designed with market realities in mind, rolled out with precision, and continuously iterated for long-term impact. You will work closely with central teams—Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—to shape and deliver best-in-class Trust & Safety strategies tailored to the Ride Hailing business. At the same time, you will collaborate deeply with regional and local operations teams to ensure aligned, consistent, and effective execution. As the accountable owner for global Trust & Safety KPIs, you will safeguard platform integrity, reduce risk exposure, and build scalable operational processes that proactively address emerging challenges. You will also lead and support the growth of a global team of program leaders and operations specialists, fostering an inclusive, high-performing environment where people are empowered, supported, and able to develop their strengths. This is a high-impact leadership role suited for someone who thrives in dynamic global environments, builds strong cross-functional partnerships, and is motivated by creating a safer and more trusted platform at scale. Main tasks and
