About the role
Job Application for Implementation Specialist - Spanish at Motive Back to jobs Implementation Specialist - Spanish Hybrid - Islamabad & Lahore; Pakistan - Remote Apply Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. Who We Are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: Onboarding Project Manager - SMB is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products. A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers. What You'll Do: Serve as the primary point of contact for new SMB customers during their implementation phase Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption Monitor customer progress and activities to ensure adoption and timely activation Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience Handle a large volume of phone conversations and email inquiries Build customer loyalty by delivering exceptional customer service What We're Looking For: 2+ years prior experience in a customer-facing role (sales and/or support) Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans Demonstrate a clear understanding of what success looks like for customers and Motive Effective listening and problem-solving skills Excellent communication (both written and verbal) and presentation skills Proven ability to manage multiple responsibilities with a high attention to detail and professionalism Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus Ability to build and maintain relationships with clients and their key personnel Strong business background including project management, account management, problem-solving, business planning, and analytical skills Receptive to feedback, willingness to learn and embrace continuous improvement Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. Create a Job Alert Interested in building your career at Motive? Get future opportunities sent straight to your email. 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Preferred First Name * The use of a preferred name is a common practice among our team members in customer-facing roles. This helps make interactions with clients smoother. If you would like to use a different name for this purpose, please enter it here. Your preferred name must begin with the first letter of your first name. This choice is permanent and cannot be changed after hire. If you do not wish to use a different name, enter your first name. Review the Employee Name Policy for more details. CNIC Number * Please use the following format to enter your CNIC number (XXXXX-XXXXXXX-X) Are you a former Motive Employee? * Select... Global Diversity Survey We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Select... 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