IT Administrator

Key Responsibilities:

1. Compliance & Governance

• Compliance & Governance (SOC 2, HIPAA): Led SOC 2 Type 1 & 2 readiness and certification, aligning security programs with HIPAA requirements. You have successfully led a startup through a SOC 2 Type 2 audit from scratch.
• Policy Management: Authored and maintained clear, actionable security policies that drive real-world compliance.
• Audit & Monitoring: Established continuous monitoring to ensure audit evidence reflects actual system behavior.
• Documentation: Built and maintained living technical documentation, keeping legacy processes accurate and up to date.

2. SaaS Management

• Identity & Access Management: Owned platform access using Zero Trust principles and strong credential controls.
• Onboarding & Offboarding: Provisioned and deprovisioned users and providers quickly across systems to maintain security.
• Google Workspace Administration: Full administrator ownership, including user lifecycle, SSO, OU setup, context-aware access, and audit reviews.
• SaaS Cost Optimization: Optimized licenses and subscriptions, removing unused seats and negotiating renewals to control spend.

3. EMR Administration (AdvancedMD)

• Platform Expertise (AdvancedMD): Full ownership of the AdvancedMD platform across clinical and operational workflows.
• Operations: Managed user access, provider scheduling, appointments, and reporting.
• Troubleshooting: Independently resolved platform issues end-to-end, serving as the in-house expert.

4. Network, Browser & Web Infrastructure

• Island Browser Administrator: Architect and maintain a Zero Trust environment using Island Browser as a primary secure gateway for all clinical and administrative staff
• Cloud Infrastructure: Oversight of usage and security controls of AWS & Google Cloud infrastructure.
• Web & DNS: Manage domains in GoDaddy (DNS management, renewals, domain reputation).

5. IT Support & Efficiency

• Help Desk & IT Support: Delivered responsive IT support for employees and physicians, resolving access, connectivity, and day-to-day technical issues efficiently.
• AI Integration: Leveraged AI tools to accelerate outcomes and embed best practices across projects.
• Project Management: Used Asana to plan initiatives, track progress, and maintain clear, ongoing visibility for stakeholders.

Qualifications and Skills:

Technical Requirements

• Compliance Experience: Supported SOC 2 Type 1 & 2 and HIPAA compliance through practical, audit-ready security programs.
• Platform Mastery: Advanced administration of AdvancedMD (or similar EMRs), Google Workspace (Enterprise), Island Browser, and Keeper Security.
• Cloud Experience: Designed and managed secure, scalable cloud infrastructure across AWS, Azure, and GCP.

Professional Strengths

• Independent Operator: Comfortable owning complex technical challenges end-to-end.
• Proactive Problem Solver: Actively identifies gaps and improves systems before issues arise.
• Strong Time Management: Balances competing priorities with clarity and focus.
• Adaptable & Agile: Thrives in fast-moving, lean environments while flexing across responsibilities.
• Tech-Forward: Uses AI tools to accelerate documentation, decisions, and workflow automation.

Nice to Haves:

• AI Governance & Security: Built guardrails for safe internal AI use, protecting sensitive data while enabling LLM adoption.
• Zero Trust Architecture: Implemented assume-breach security models using modern IAM and device-level controls.
• Incident Response & Forensics: Led incident response and post-incident analysis for clinical systems.
• Third-Party Risk Management: Audited SaaS vendors to ensure security compliance and reduce supply-chain risk.

Why LunaJoy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Compensation Range: $1,500 - $1,800 per month, based on location, experience, qualifications, and applicable federal and state minimum wage requirements.
• Access to educational resources and professional development opportunities.
• Supportive community of like-minded professionals.
• Work from anywhere and create a schedule that fits your lifestyle.

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.