About the role
About AirOps AirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage. Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo. About the Role We're looking for a Lead Product Designer who's excited about shaping the future of AI Search. In this role, you'll build products that help brands succeed as AI agents become the main way people discover them. You'll own large portions of our platform experience - from search visibility tools to last-mile editing experiences - that are fundamentally changing how marketing teams drive revenue in the AI era. You thrive on moving fast while tackling complex information architecture challenges. You'll prototype rapidly using tools like Cursor and Figma Make, working directly with content and marketing teams to build intuitive and delightful experiences. Key Responsibilities Own end-to-end product design for core platform features, from initial concept through launch and iteration based on user feedback Partner with product and engineering leads to translate AI search visibility challenges into elegant design solutions that content teams actually want to use Design intuitive workflows for complex tasks like content gap analysis, AI agent optimization, and multi-channel content publishing Create information hierarchies and data visualizations that make sense of large datasets without overwhelming users Build and maintain our design system while establishing patterns that scale across different user personas and use cases Conduct user research with content teams, SEO professionals, and marketing leaders to understand their workflows and pain points Prototype rapidly to test assumptions and validate design decisions with real users before engineering investment Collaborate with customer success to understand how teams actually use our platform and where they get stuck Help define product strategy by identifying opportunities where better design can directly impact customer outcomes Mentor junior designers and contribute to building a design culture focused on measurable business impact Qualifications 6+ years of product design experience with at least 3 years working on B2B SaaS platforms Portfolio demonstrating your ability to simplify complex workflows and data-heavy interfaces Experience designing for technical audiences while maintaining accessibility for non-technical users Strong understanding of content management systems, SEO tools, or marketing technology platforms Fluency with modern prototyping tools (e.g. Cursor, Bolt, Claude Code) and comfort with design/collaboration environments like Figma and Git Track record of shipping products that directly impact business metrics and user adoption Ability to work autonomously while actively seeking feedback and collaboration Excellent written and verbal communication skills with the ability to articulate design decisions to stakeholders Comfort with ambiguity and the ability to define structure where none exists Genuine interest in how AI is changing search, content discovery, and digital marketing Our Guiding Principles Extreme Ownership Quality Curiosity and Play Make Our Customers Heroes Respectful Candor Benefits Equity in a fast-growing startup Competitive benefits package tailored to your location Flexible time off policy Parental Leave A fun-loving and (just a bit) nerdy team that loves to move fast!