Manager, Clinical Operations

Key Responsibilities:

Clinical Oversight & Quality

• Support adherence to clinical protocols, pathways, and standards of care
• Monitor clinical quality indicators and escalate risks or concerns proactively
• Review documentation and clinical workflows for accuracy and compliance
• Partner with Medical Directors on continuous quality improvement initiatives

Provider Support & Performance

• Serve as a point of contact for providers on clinical questions and care processes
• Support provider onboarding, training, and ongoing clinical education
• Identify trends in provider performance and recommend improvements
• Foster a culture of accountability, empathy, and high-quality care

Operational Collaboration

• Work closely with Operations, Care Coordination, and Product teams to improve workflows.
• Help identify and fix “leaks” in the patient journey from a clinical perspective
• Contribute to scaling initiatives by ensuring clinical readiness and feasibility
• Support audits, reporting, and data collection related to clinical performance.
• You will own the clinical quality for a network of 40+ NPs and MDs, ensuring we maintain our 4.9-star patient satisfaction score as we double our patient volume this year.

Growth & Scale Support

• Ensure clinical operations can scale safely as patient volume grows
• Support new clinical programs, partnerships, or service lines as needed
• Balance patient-centered care with efficiency and sustainability

Qualifications:

• Clinical degree (MD, RN, NP, or equivalent)
• Experience in clinical operations, care delivery, or clinical management
• Strong leadership and communication skills, with the ability to guide teams in a fast-paced environment
• Comfort working with data, dashboards, and performance metrics to inform decisions
• Familiarity with healthcare compliance, quality standards, and clinical documentation requirements
• Strong organizational and project management skills

Nice to Haves:

• Experience in behavioral health, women’s health, or integrated care models
• Prior experience in clinical management, supervision, or operations
• Familiarity with telehealth or digital health environments
• Experience working with US healthcare systems (a plus, if applicable

Why Luna Joy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Compensation Range: $1,500 - $2,000 based on the individual's location, experience, qualifications, and applicable federal and state minimum wage requirements.
• Access to educational resources and a supportive community of like-minded professionals.

Inclusion Statement

At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

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