Member Experience Associate (Bilingual; Spanish) (Remote)
Remote
fulltime
About the role
Job Application for Member Experience Associate (Bilingual; Spanish) (Remote) at Age Bold Back to jobs Member Experience Associate (Bilingual; Spanish) (Remote) Remote Apply Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures. Bold is looking for a motivated Bilingual (Spanish/English) Member Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates. This role will work 8-5pm PST hours. To help us achieve our mission, we are looking to hire a Member Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has access to personalized, easy-to-follow online workouts . This is a full time remote role and will report to our Manager of Member Experience. As a key member of our Member Experience Team, here’s what you’ll do: Key Outcomes: Actively conduct outreach via phone, text, and email daily Successfully complete >100 outbound calls a day Enroll 25% or more of all connected leads 25% or more of of all connected members take a class within 1 week of an engagement outreach Maintain 92% or higher customer satisfaction score The most important skills for
the role are*: 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach Effective communication : Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold’s technology product and program Customer Service Tools : Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot) Organization & Attention to Detail : Ability to prioritize and handle a high volume of work while maintaining quality interactions Critical Thinker : Demonstrated ability to quickly and proficiently understand and absorb new information. Able to “connect the dots” so previous experiences can be applied in new contexts In addition to the above, it would be great if you also had: Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup) *We know people from historically underrepresented communities are less likely to apply if they don’t meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age. Interested? Great! Here’s what you should know: At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work . In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to our team and culture, we’d love to hear from you.
Compensation: We’re committed to an inclusive, consistent, and equitable approach to
compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual
bonus. The exact salary will depend on the relevant and transferable experience you bring to
the role. Create a Job Alert Interested in building your career at Age Bold? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf What excites you about potentially working for Bold? * Will you now or in the future require visa transfer or sponsorship? * LinkedIn Profile Are you based in the USA? * Select... Are you willing to work 8am-5pm PST hours? * Select... Do you speak English and Spanish fluently? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Age Bold’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to
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