About the role
Location: San Francisco
Employment Type: Full-time
Reports to: Founders
About Ergo
Ergo helps revenue teams understand and act on every customer conversation - giving teams clear visibility into pipeline health, rep performance, next steps, and customer trends.
Why This Role Exists
We’ve proven product–market fit with early reference customers and are scaling quickly. To support that growth, we need to build operational muscle. As our first Operations Lead, you’ll be responsible for designing the systems, processes, and rhythms that let the company scale without slowing down. You’ll be a force multiplier for the team—removing friction, creating clarity, and ensuring the business runs smoothly.
What You’ll Tackle
Business Operations:
Own day-to-day company operations, finance, legal, HR, vendor management ensuring nothing slips through the cracks.
Systems & Processes:
Design lightweight, scalable workflows for everything from onboarding customers to onboarding employees.
Metrics & Reporting:
Stand up dashboards for internal KPIs, customer health, financial performance, hiring pipelines so we always know where we stand.
People & Culture:
Support hiring, onboarding, and team rituals; help shape a high-performance, high-trust culture.
Special Projects:
Jump into founder-level projects from fundraising prep to customer success playbooks wherever leverage is needed most.
You Might Be a Fit If You
- Bring 1+ years of experience in operations, business ops, or chief of staff roles—ideally at an early-stage startup.
- Have a track record of building processes from scratch that scaled.
- Are detail-oriented but pragmatic—know when to optimize and when to ship something scrappy.
