Operations Manager - Safety & Driver Engagement

About the role

Operations Manager - Safety & Driver Engagement | Bolt Careers Careers Business Operations Operations Manager - Safety & Driver Engagement Operations Manager - Safety & Driver Engagement What drives our operations? Our people! We’re seeking an analytical and solutions-driven Operations Manager for the Driver Engagement & Safety domain, with excellent leadership and interpersonal skills, to help us expand our ride-hailing operations in Azerbaijan. Location: Baku, Azerbaijan View all roles Apply now About the role About the RoleYour role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, shape driver engagement strategies, and enhance safety standards across the marketplace—here’s your chance! You will lead the Driver Engagement & Safety domain, ensuring a motivated, compliant, and high-performing Driver supply. You will design and manage Driver rewards programs, loyalty initiatives, and engagement campaigns while driving safety, compliance, and quality initiatives. You will collaborate closely with Fleet & Vehicles teams, cross-functional HQ stakeholders, and the Country Manager to strengthen operations and deliver a trusted, safe, and rewarding experience for Drivers and Riders across Azerbaijan. Main tasks and responsibilities: Design, launch, and optimize Driver rewards, incentives, and loyalty programs to improve engagement, retention, and activity levels. Analyze Driver behavior, earnings data, and engagement metrics to propose targeted initiatives. Ensure clear, timely, and impactful communication of programs to maximize adoption. Monitor success of engagement initiatives and continuously improve programs based on feedback and performance. Own and improve Driver safety and compliance initiatives, ensuring alignment with Bolt standards and local regulations. Monitor safety KPIs, implement corrective actions, and maintain a high-quality and compliant Driver supply. Collect and share insights from Fleet Partners and operational activities to inform strategic decisions. Advocating and elevating Bolt’s brand, product, and service whilst navigating through regulatory matters and local policies within the transportation and tech industry. Overseeing the design and execution of operational strategies/goals to strengthen our value proposition. About you: You have 1+ years of experience in an operations management role. You have 5+ years of experience working in Operations, Consulting, Analytics, or in a related field. You are a strong leader and collaborator with excellent English (both verbal and written). You are a hustler, not stopping after several obstacles a day. You are passionate about new technologies and ride-hailing. You are highly analytical and have a data-driven mindset with excellent Excel skills. You have a Bachelor’s Degree or higher in Economics, Finance, or other analytical subject. You have a strong sense of ownership with a hands-on approach. You are comfortable with developing analytical and decision frameworks to support your strategies and decisions. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50 countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office each month to foster strong connections and teamwork.. Take care of your physical and mental health with our wellness perks. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Quick links View all 240+ open roles Products Rides Scooters E-Bikes Bolt Drive Bolt Food Bolt Market Bolt Business Bolt Plus Earn Company Support Safety Locations City solutions Get Bolt Get Bolt Food Suppliers Terms and Conditions Privacy Cookies Security Community Guidelines © 2026 Bolt Technology OÜ