About the role
Operations Manager - Safety & Driver Engagement | Bolt Careers Careers Business Operations Operations Manager - Safety & Driver Engagement Operations Manager - Safety & Driver Engagement What drives our operations? Our people! We’re seeking an analytical and solutions-driven Operations Manager for the Driver Engagement & Safety domain, with excellent leadership and interpersonal skills, to help us expand our ride-hailing operations in Azerbaijan. Location: Baku, Azerbaijan View all roles Apply now
About
the role About the RoleYour role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, shape driver engagement strategies, and enhance safety standards across the marketplace—here’s your chance! You will lead the Driver Engagement & Safety domain, ensuring a motivated, compliant, and high-performing Driver supply. You will design and manage Driver rewards programs, loyalty initiatives, and engagement campaigns while driving safety, compliance, and quality initiatives. You will collaborate closely with Fleet & Vehicles teams, cross-functional HQ stakeholders, and the Country Manager to strengthen operations and deliver a trusted, safe, and rewarding experience for Drivers and Riders across Azerbaijan. Main tasks and
responsibilities: Design, launch, and optimize Driver rewards, incentives, and loyalty programs to improve engagement, retention, and activity levels. Analyze Driver behavior, earnings data, and engagement metrics to propose targeted initiatives. Ensure clear, timely, and impactful communication of programs to maximize adoption. Monitor success of engagement initiatives and continuously improve programs based on feedback and performance. Own and improve Driver safety and compliance initiatives, ensuring alignment with Bolt standards and local regulations. Monitor safety KPIs, implement corrective actions, and maintain a high-quality and compliant Driver supply. Collect and share insights from Fleet Partners and operational activities to inform strategic decisions. Advocating and elevating Bolt’s brand, product, and service whilst navigating through regulatory matters and local policies within the transportation and tech industry. Overseeing the design and execution of operational strategies/goals to strengthen our value proposition. About you: You have 1+ years of experience in an operations management role. You have 5+ years of experience working in Operations, Consulting, Analytics, or in a related field. You are a strong leader and collaborator with excellent English (both verbal and written). You are a hustler, not stopping after several obstacles a day. You are passionate about new technologies and ride-hailing. You are highly analytical and have a data-driven mindset with excellent Excel skills. You have a Bachelor’s Degree or higher in Economics, Finance, or other analytical subject. You have a strong sense of ownership with a hands-on approach. You are comfortable with developing analytical and decision frameworks to support your strategies and decisions. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
