Operations Specialist

About the role

Operations Specialist | Bolt Careers Careers Business Operations Operations Specialist Operations Specialist We're looking for an analytical, solutions-driven Operations Specialist to take ownership of supply in our Poland ride-hailing market. Location: Warsaw, Poland View all roles Apply now About the role We are looking for an analytical and solutions-driven Operations Specialist to use the data provided to form business insights, spot potential for development, and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Poland. You will be working closely with Operations Managers, where your work will have a direct impact on business growth by achieving supply milestones and key metrics. Main tasks and responsibilities: Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders. Tracking and developing KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance. Conducting and benchmarking market research to understand trends and compare company performance against competitors. Documenting and optimizing business processes to improve operational efficiency and customer experience. Developing and recommending scenarios and strategies to support strategic planning and forecasting. Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals. About you: You have a data-driven mindset, you approach problems methodically & have +1 years of experience in an analytical position. You are a strong collaborator with excellent communication skills (both verbal and written) in English and Polish You are skilled in data analysis using tools like Excel/Google Sheets. You can manage multiple projects and tasks simultaneously, staying well-organized and meeting deadlines. You have a strong motivation to solve problems creatively and efficiently. You have a solid understanding of the business landscape, including market trends and competitor analysis - you think strategically and align your analyses with business goals. You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Are you a fluent speaker of both English and Polish? Yes No Are you available for hybrid work? (12 days/month from our office in Warsaw) Yes No What are your monthly salary expectations? (PLN gross/month) What is your current notice period? Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. 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