Operations Specialist

About the role

Operations Specialist | Bolt Careers Careers Business Operations Operations Specialist Operations Specialist We are looking for an Operations Specialist to join our Vehicle Team. You'll be responsible for exploring, launching and scaling new initiatives that will have a strong impact on urban mobility and the way millions of people are moving in cities. As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! Location: Paris, France View all roles Apply now About the role In this role, you will drive business growth on both the supply and demand side through our vehicle-related programs and incentives. You will play a key role in one of Bolt's largest operational initiatives — the Branded Cars program — contributing to its performance, operational excellence, and continued scaling. This is a hands-on, operational role. You will own the full acquisition process end-to-end: you know how to read a funnel and act on indicators immediately, and you're just as comfortable analysing performance data as you are having a conversation with a driver on the ground to understand their perspective of the program. Main tasks and responsibilities: Funnel ownership — Monitor and analyse the acquisition funnel in real time; identify conversion drop-offs and take immediate, decisive action to address them. You don't wait to be told where the problem is. Processes and tools — Build and continuously improve the operational infrastructure that underpins the program: lead acquisition, tracking, conversion workflows, and performance reporting. Field engagement — Engage directly with drivers — in person where necessary — to understand friction points, gather ground-level insight, and act as a credible, persuasive ambassador for the program. You're able to get a driver across the line just through your interpersonal skills. Partner management — Cultivate close, trust-based relationships with external partners; act as their primary operational point of contact and ensure delivery on both sides. You follow through, and partners know it. Team oversight — Manage outsourced teams, set productivity and performance indicators, and regularly evaluate their effectiveness in supporting acquisition targets. Driver value proposition — Support the development of strategies to strengthen what we offer drivers and improve retention. Performance and KPIs — Set up and monitor the KPIs that matter; proactively surface opportunities and flag risks before they become problems. Competitive intelligence — Collect benchmark data and monitor competitor activity to ensure our earnings and offering remain compelling in the market.. About you: 2–3 years of experience in an operations role — ideally one where you've had to operate at both a strategic and ground level. Fluent in French and English; a natural communicator who can adapt your style whether you're presenting data to a central team or convincing a sceptical driver to sign up in one of our hubs. Strong analytical skills and confidence working with Google Suite. Street-smart and proactive: you don't need a playbook for every situation. When something isn't working, you figure it out and move. Ownership mindset: you hold yourself accountable to results, not just activity. Hands-on by default: no task is beneath you if it moves the needle. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! 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