Operations Team Lead

Operations Team Lead | Bolt Careers Careers Business Operations Operations Team Lead Operations Team Lead We are looking for a solutions-driven Operations Team Lead to support our ride-hailing operations team in Sumqayit, Azerbaijan. Location: Sumqayit, Azerbaijan View all roles Apply now

About

the role You will be mainly involved in Driver Growth projects for our operations in Sumqayit, while also actively contributing to other relevant strategic areas, such as Riders, Fleets, Branding, etc. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! Main tasks and

responsibilities: Monitoring daily KPIs and performance of local operational processes, with a focus on strong operational execution and results. Analysing data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers. Identifying trends, risks and improvement opportunities on a local level that may impact the business or

the team Collaborating with the Operations Manager on city and countrywide projects. Welcoming and onboarding driver partners - you will be the first person they meet, ensuring their training, profile creation, and keeping their documents up to date. You will play a key role in their success from day one. Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our drivers & partners, through the stages of drivers acquisition, conversion and activation. About you: You have a data-driven mindset, you approach problems methodically & have 2-3 years of experience in an analytical position. You are a strong collaborator with excellent communication skills (both verbal and written) in English and Azerbaijani. You are skilled in data analysis using tools like Excel/Google Sheets. You have a strong motivation to solve problems creatively and efficiently. You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Are you a fluent speaker of both English and Azerbaijani? Yes No Are you available for hybrid work? (3-4 days/week from our office in Sumqayit) Yes No What are your monthly salary expectations? (AZN gross/month) What is your current notice period? Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job