About the role
Regional Domain Manager, Western Europe - Riders | Bolt Careers Careers Business Operations Regional Domain Manager, Western Europe - Riders Regional Domain Manager, Western Europe - Riders We are looking for a strategic and impact-driven Regional Domain Manager – Rider Operations to lead Bolt’s Rider Operations across multiple markets within the Western Europe region. This is an execution-focused role, directly accountable for driving the rollout and measurable impact of Rider Operations initiatives at regional level. Location: London, United Kingdom View all roles Apply now
About
the role You will ensure that key rider programs across Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement are executed with excellence in your region. You will also channel structured market insights and data-driven feedback to central teams to strengthen global program design and iteration. As the owner of regional Rider Domain KPIs, you will ensure markets track performance rigorously, identify root causes of underperformance, remove blockers, and drive corrective actions. This role suits someone who thrives on accountability, performance management, and delivering results at scale. Main tasks and
responsibilities: Drive execution of central Rider Operations programs across the region, ensuring initiatives across airports, venues, categories, scheduled rides, B2G, and rider engagement achieve defined targets and measurable impact. Translate global strategies into structured regional action plans, defining ownership, timelines, governance, and KPIs to ensure consistent and scalable implementation across markets. Own regional Rider Domain KPIs and OKRs, tracking metrics such as GMV mix by segment, rider engagement and retention, scheduled rides penetration, and B2G pipeline performance, while driving corrective actions where needed. Act as the key interface between central and local teams, cascading priorities and frameworks while surfacing regulatory, demand-side, and operational insights to inform global program improvements. Lead regional prioritisation and governance, allocating resources to highest-ROI opportunities, resolving trade-offs with GMs and central teams, and ensuring alignment with both global and local objectives. Build capability and cross-market knowledge sharing, upskilling local Rider Ops teams, driving experimentation, scaling best practices, and embedding successful initiatives into repeatable regional playbooks. About you: 8+ years of experience in operations, program management, or category ownership with regional or multi-country scope and measurable business impact. Strong expertise in Rider Operations, demand generation, category management, and performance optimisation within marketplace environments. Proven ability to execute complex programs at scale, translating strategy into structured action plans with clear accountability and measurable outcomes. Highly analytical and commercially minded, with experience managing budgets, incentives, ROI trade-offs, and performance dashboards to optimise growth and profitability. Excellent stakeholder management and communication skills, with experience engaging senior leaders and holding cross-functional teams accountable for results. High ownership and execution drive, comfortable operating in ambiguity, raising the performance bar, and ensuring initiatives stay on track in fast-moving environments. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
