About the role
Tutor Intelligence - Robotics Technician II Robotics Technician II Watertown, MA Maintenance & Manufacturing / Full-time / Hybrid apply for this job The Company Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines. Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, every mechanical improvement, and every operational decision at Tutor directly impacts the physical economy. We don’t just build robots. We deploy them, maintain them, improve them, and stand behind them in the real world.
The Role As a Robotics Technician II, you will be on the front lines of that mission. You will own the health, performance, and reliability of our deployed robotic systems. This is a hands-on, customer-facing role that requires strong technical capability, independent judgment, and professional communication. You will travel to customer sites, diagnose issues, execute repairs, and represent Tutor Intelligence with confidence and credibility. You are not just fixing equipment — you are protecting uptime, strengthening customer relationships, and ensuring our technology performs in the environments it was built to transform. What You’ll Do Perform preventive and corrective maintenance on robotic and electromechanical systems Diagnose and troubleshoot mechanical, electrical, pneumatic, and control system issues Travel to customer sites to execute repairs, upgrades, inspections, and system improvements Serve as a professional, customer-facing representative of Tutor Intelligence Clearly communicate system status, root causes, and corrective actions to customers Support installation, commissioning, and deployment of robotic systems Maintain accurate service documentation and ticket updates Manage spare parts usage and ensure proper inventory transactions Escalate complex technical issues appropriately while driving resolution Identify recurring failures and partner with Engineering to improve system reliability Adhere strictly to safety and operational standards Required