About the role
We are seeking our Sales Engineer to join Escape’s NY office and play a key role in shaping our customer success strategy. As the bridge between our business and tech teams, you’ll be the voice of our customers, ensuring their needs are met and they’re getting the most out of our platform. Following our recent $18M Series A, you will help scale how we support and engage customers as we grow. Reporting directly to our CEO Tristan Kalos, you’ll support customers in understanding, using, and resolving technical issues with Escape’s platform, while collaborating closely with the Sales, Product and Engineering Teams.
If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.
Key Responsibilities:
- Assist customers in configuring and installing the platform, guiding them through the setup process and ensuring successful implementation
- Develop and maintain strong relation with customers to discuss their needs, provide technical support and gather feedback.
- Educate customers on best practices and optimal use of the product while keeping them informed of new features and product updates
- Work in tandem with the Sales Team to maintain the satisfaction of the client and upsell the account
