About the role
About Escape
Escape helps enterprises find and fix vulnerabilities at a scale and cost that manual security testing can't match.
We do it by deploying cost-efficient AI agents that discover, test and remediate vulnerabilities across enterprise environments.
With teams across New York, San Diego, Paris, and Amsterdam, we already won 100+ customers and raised $26M in funding from top investors including Balderton Capital, Uncorrelated Ventures and YCombinator.
Job description:
As a Technical Account Manager, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.
You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.
If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.
You ensure that customers:
- Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption.
- Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges.
- Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy.
To understand your role better at Escape:
Lead post-sales onboarding & rollout:
Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.
Own the long-term customer relationship:
