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About Escape
Escape helps enterprises find and fix vulnerabilities at a scale and cost that manual security testing can't match.
We do it by deploying cost-efficient AI agents that discover, test and remediate vulnerabilities across enterprise environments.
With teams across New York, San Diego, Paris, and Amsterdam, we already won 100+ customers and raised $26M in funding from top investors including Balderton Capital, Uncorrelated Ventures and YCombinator.
Job description:
As a Technical Account Manager, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.
You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.
If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.
You ensure that customers:
To understand your role better at Escape:
Lead post-sales onboarding & rollout:
Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.
Own the long-term customer relationship:
Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.
Drive adoption & value realization:
Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.
Be the post-sales technical expert:
Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.
Provide technical guidance and automation support:
Assist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed.
Feed the product loop:
Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.
Why Escape?
Qualifications:
Our Interview Process:
Replace legacy scanners and manual offensive security processes with AI agents that discover, test, and remediate directly in your engineering workflows.
Chief of Staff to the Founders
AI Engineer (Security Research)
Senior Software Engineer • Security / AI • Paris Office
Head of Sales
Channel Sales Manager
Salary
$80,000 - $150,000
Location
New York, NY, US
Experience
3+ years