About the role
About AirOps AirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage. Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo. About the Role We're looking for a product-minded AI engineer to help us rapidly define and ship features that make all AirOps customers 10x content engineers. In this role, you'll drive the development of advanced AI systems, including our SEO Strategy Agent and Workflow Builder Copilot. You'll lead the creation of intelligent solutions that empower businesses to optimize their SEO strategy and streamline workflow creation with AI-powered assistance. Joining at a critical juncture, you'll collaborate closely with product management to shape our AI roadmap and technical architecture. Responsibilities Develop and integrate LLM-powered features such as AI-assisted workflow automation, code generation, and content strategy. Optimize AI performance through prompt engineering, retrieval-augmented generation (RAG), and evaluation frameworks. Build and scale AI infrastructure, ensuring low-latency responses, caching, and cost-efficient model usage. Implement AI observability and safeguards, monitoring quality, security, and compliance. Collaborate with product and engineering teams to deliver intuitive, AI-driven user experiences. Stay ahead of AI advancements, continuously improving our AI-powered capabilities. Collaborate with early adopters to optimize model performance and usability. Qualifications 3+ years of experience in machine learning engineering, AI/LLM integration, or applied NLP Proven track record of building LLM-powered applications Strong experience with foundation models (GPT-4o, Claude, etc.) and advanced prompt engineering Experience with embedding models (e.g., OpenAI Ada, Cohere, or local vector stores like pgvector, Weaviate, Pinecone) Deep understanding of retrieval-augmented generation (RAG) and contextual AI response optimization Familiarity with LangChain, or similar frameworks for orchestrating LLM-powered applications Strong programming skills in Python (experience with AI frameworks like Hugging Face, LangChain, or OpenAI SDK) Experience in evaluating LLM performance, running A/B tests, and implementing feedback loops for AI refinement Solid understanding of caching, rate limiting, and cost optimization strategies for AI workloads Ability to work cross-functionally with engineers, product managers, and end users to develop impactful AI solutions Our Guiding Principles Extreme Ownership Quality Curiosity and Play Make Our Customers Heroes Respectful Candor Benefits Equity in a fast-growing startup Competitive benefits package tailored to your location Flexible time off policy Parental Leave A fun-loving and (just a bit) nerdy team that loves to move fast!