Senior Customer Success Manager (DACH)

bonus (depending on seniority) About Monta Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility. This is a fast-moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us. AI is built into

how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully — and to find smart ways to use them to move the work forward. Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon. The best part of Monta is the people — sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver. We’re looking for a Senior Customer Success Manager who’s ready to roll up their sleeves, take ownership, and build with us — through the grind and the wins. You will own and grow a portfolio of Monta’s most strategic customers in Germany, Switzerland and Austria . You’ll secure renewals , prevent churn , and drive expansion by delivering measurable outcomes and building trusted executive relationships . This is a high-ownership role for someone who thrives in structured execution and wants to help define Customer Success as a commercial advantage. This Is What You Will Achieve Retention and renewals: run zero-surprise renewals with clear success plans and proactive execution Churn prevention: identify risk early and lead mitigation plans with clear owners and next steps Expansion and upsell: build pipeline across markets, products, and services, then drive deals to close Strategic engagement: run QBRs and value-based touchpoints that connect adoption to commercial outcomes Advocacy: turn satisfied customers into references, proof points, quotes, and co-marketing opportunities Market intelligence: capture competitor and regulatory signals and feed insights into Product and Leadership What You’ll Do Run structured operating rhythms (weekly priorities, risk reviews, QBR cadence, pipeline tracking) Partner with Product, Support, Sales and Ops to solve complex customer needs and unblock delivery Maintain high CRM discipline and forecast health, churn risk, and expansion with clarity Master commercial frameworks (notice periods, renewal terms, termination clauses) and use them proactively What We’re Looking For 5+ years of SaaS Customer Success experience (Enterprise/Strategic exposure is a plus). Fluent in German . Experience in e-mobility, energy management is a strong plus. Comfortable owning commercial outcomes: renewals, upsell, expansion, negotiation preparation, churn prevention. Strong executive presence with excellent communication and presentation skills. Highly structured and metrics-driven; strong CRM discipline and forecasting mindset. Confident navigating complex organizations with technical and commercial stakeholders. Strong project management, prioritization, and problem-solving skills. Familiarity with AI productivity tools (Copilot, Notion AI, ChatGPT, Gemini) and ability to use them to accelerate daily work. Able to travel up to 4 times per quarter to see partners. If the mission excites you but your experience isn’t a perfect 1:1 match, apply anyway — we care about potential, not perfection. Why Monta Impact, not easy mode — your work matters, and you’ll feel it every day. Ownership from day one — we don’t micromanage, we expect you to deliver. The grind is real — priorities shift, and flexibility is sometimes needed to get things across the finish line. But so are the rewards: impact, growth, and a team that has your back. The people are extraordinary — talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure What We Offer A yearly education budget and extra days off to use it. A friendly and social company culture with movie nights, Thursday bars, pub crawls, and more. Free lunch every day. Pension & health coverage to keep you secure for today and tomorrow. Paid parental leave to support life’s big moments. Warrants program - be part of our growth story. Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule. A one month electric vehicle introduction program (plus access to a shared company EV). Please send us your application in English. To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential. Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral

compensation or recruiter fee without a signed agreement. Find out more by visiting https://monta.com/uk/careers/ Department Customer Success Locations Berlin Remote status Hybrid Employment type Full-time Contact Polina Arkhipova Talent Acquisition – People & Culture Colleagues Polina Arkhipova Talent Acquisition About Monta Monta is building the platform that powers the future of EV charging. We connect hardware, software, businesses, and drivers into one seamless ecosystem. Our mission is to make charging simple, reliable, and scalable for everyone. Apply for this job Customer Success · Berlin · Hybrid Senior Customer Success Manager (DACH) Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry. Loading application form Start Jobs Product & Engineering Data & privacy Manage cookies Employee login Candidate Connect login Already working at Monta? Let’s recruit together and find your next colleague. Log in Applicant tracking system by Teamtailor

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