Senior Global Operations Manager

About the role

Senior Global Operations Manager | Bolt Careers Careers Business Operations Senior Global Operations Manager Senior Global Operations Manager We are looking for a Senior Manager to take full strategic ownership of the Mid Market (or Enterprise) segment across Bolt Food markets. This is a global commercial leadership role within the Merchant organisation. Location: Tallinn, Estonia View all roles Apply now About the role As a Senior Global Operations Manager, you will be responsible for developing and implementing commercial strategy, operating models, success metrics and key levers to ensure merchant performance. You’ll remove roadblocks, execute initiatives flawlessly, and deliver outstanding merchant success and business performance across a diverse portfolio of markets. The role defines what good looks like for our more valuable merchants and ensures regional Account Management teams execute against a coherent, data-driven, and commercially sound framework. This is a high-impact position, being responsible for approx EUR 400M in annual GMV. The decisions made in this role shape revenue growth, commission levels, churn trajectory, investment allocation, and long-term profitability of the segment across Europe and Africa. Main tasks and responsibilities: Build, execute, and scale Merchant Success strategies and operating processes that align with our long-term global vision. Define and monitor the KPIs that dictate Mid-Market performance, ensuring growth is tracked and met from global to local levels. Champion merchant retention by refining workflows and frameworks that turn every platform interaction into a success story. Identify business opportunities based on data and feedback to help our Product, Incentive, and Marketing teams develop growth solutions. Foster deep-rooted relationships with global and local stakeholders to ensure central strategies are perfectly aligned with local priorities. Become a "friction fighter" by resolving process barriers and deploying automations that empower our teams to operate at their best. About you: You are experienced in Account Management, Sales Ops, or Customer Success, ideally within a fast-paced global or regional environment. You have a track record of defining commercial strategies, setting ambitious targets, and utilizing data insights to steer business-critical decisions.. You hold a deep understanding of commercial metrics and the tooling required to constantly optimize and improve operational efficiency. You have exceptional communication skills with a natural ability to influence stakeholders and align diverse regional priorities. You are highly organized and capable of managing multiple high-stakes priorities in a fast-moving, evolving business landscape. You have a strong sense of ownership with a hands-on approach to solving business problems and a willingness to be based in and or relocate to Tallinn, Estonia. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. 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AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Quick links View all 250+ open roles Products Rides Scooters E-Bikes Bolt Drive Bolt Food Bolt Market Bolt for Business Bolt Plus Earn Company Support Safety Locations City solutions Get Bolt Get Bolt Food Suppliers Terms and Conditions Privacy Cookies Security Community Guidelines © 2026 Bolt Technology OÜ