About the role
ABOUT RETELL AI
Retell AI is using the first principles to reimagine the call center with cutting edge voice AI.
Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions.
We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.
Let’s build the future together.
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We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x
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#4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025
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We're also one of the top ranking startups on: https://leanaileaderboard.com/
ABOUT THE ROLE
This is a hands-on, high-ownership role for ML engineers who want to build production models that actually ship, and perform under real-world constraints. As a Founding Senior Machine Learning Engineer at Retell, you’ll work across the ML stack to power human-like voice agents that handle millions of real-time phone conversations.
You’ll fine-tune large language models and audio models, evaluate them with rigorous benchmarks (and human feedback), and deploy them into latency-sensitive, high-traffic systems. You’ll own model performance end-to-end—from training pipelines to post-deployment monitoring—and shape our ML strategy alongside the founding team.
