36 million businesses in America need insurance—it’s not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing.
Voice is the lifeblood of insurance. Businesses call brokers. Brokers call underwriters. The industry runs on phone conversations—millions of calls per day, most of them repetitive, most of them waiting on hold.
We’re adding ~1,000 customers per month. We’ve grown 100x since last year. We’re looking to do even more this year—and that’s why we’re hiring.
Voice is how trust gets built. Voice is how deals get closed. Voice is where the industry lives.
Voice is the hardest part to make computational. Getting voice right is what separates AI demos from AI that operates. Companies like Giga (DoorDash) and HappyRobot (DHL, Ryder) are proving that voice AI can run core operations at enterprise scale. We’re building the same for insurance.
You’ll own our entire voice AI infrastructure—architecture, implementation, scaling, continuous improvement. Voice isn’t a feature at Harper. It’s a core system that powers sales, operations, and customer service.
Today we have working voice agents. But we’re at 1% of where we need to be. We need to scale from hundreds of calls to thousands. From functional to exceptional.
Build outbound at scale — Lead qualification agents calling thousands of prospects daily
Create inbound customer service — 24/7 agents handling policy questions, certificate requests, claims
— 20-30 minute insurance applications over the phone
Build platform infrastructure — Move to custom infrastructure; sub-700ms latency; 10,000+ concurrent calls
Design systems that compound — Every conversation becomes structured decision traces
You’ve built production voice AI (not demos—significant production volume)
You know both fast deployment (VAPI, Retell) and custom infrastructure (Pipecat, LiveKit)
You understand telephony (SIP, RTP, WebRTC)
You’ve achieved sub-second latency in production
You write code with AI (Cursor, Claude Code)
You’re 3-6 years into your career
3-6 years software engineering experience
Production voice AI experience at scale
Deep knowledge of voice infrastructure and real-time systems
Experience with latency optimization
Based in San Francisco or willing to relocate
Telephony background (SIP/RTP)
Experience with specific platforms (VAPI, Retell, Pipecat, LiveKit)
Prior startup experience
Salary: $170,000–$275,000 + performance bonuses & equity
Location: San Francisco, in-office
Health, dental, and vision insurance
Commuter benefits
Team meals and snacks
15-min founder call — Alignment on mission and pace
If in SF: Super Day on-site
If outside SF: Technical phone screen, then on-site
Voice is the highest-leverage problem in our stack. If that’s the challenge you want—send your resume and links to voice systems you’ve built.
At Harper, we are building a fully autonomous commercial insurance brokerage powered by AI. Our initial focus is on mid-sized businesses with complex insurance needs, but our vision is to eventually serve every business in the country.
By leveraging AI to automate key workflows in the insurance process, we efficiently secure optimal coverage for each client's unique requirements at competitive prices and with rapid turnaround. Our AI system learns from the expertise of our brokers, accumulating not just knowledge but also the specific workflows, data, and capabilities that pave the way to full autonomy.
Salary
$170,000 - $275,000
Equity
0.1% - 0.5%
Location
San Francisco
Experience
3+ years
Total raised
$47.0M
Last stage
Series A
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.