Senior Operations Manager

Senior Operations Manager | Bolt Careers Careers Business Operations Senior Operations Manager Senior Operations Manager What drives our operations? Our people! We’re looking for a strategic, analytical, and inspiring Senior Operations Manager to lead our Rides operations and maximize marketplace performance by strengthening supply, driving demand initiatives, and building high-performing teams. Location: Athina, Greece View all roles Apply now

About

the role As a Senior Operations Manager (Rides), your key objective is to maximize marketplace performance by securing strategic partnerships and executing initiatives that drive both Supply and Demand. You will lead and develop the local operations team, collaborate closely with cross-functional stakeholders, and directly impact rider satisfaction by improving driver quality, availability, and marketplace efficiency. This is a high-impact leadership role requiring strong business acumen, operational excellence, and the ability to drive results through people. Main tasks and

responsibilities: Lead, develop, and inspire a high-performing operations team, fostering a culture of ownership, collaboration, and continuous improvement. Drive marketplace performance by executing supply acquisition, retention, and engagement strategies across Fleet Owners and Drivers. Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency. Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions. Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations. Design and implement local initiatives, campaigns, and process improvements that positively influence driver behaviour and marketplace outcomes. Identify market trends, competitive insights, and product improvement opportunities, advocating for local priorities within the broader organization. Ensure succession planning, team development, and long-term operational sustainability within the market. About you: You have 6+ years of experience in operations, strategy, consulting, mobility, or a similar fast-paced environment. You have proven experience leading and developing high-performing teams. You are highly analytical and comfortable using data to drive strategic decision-making. You have strong project management skills and experience leading cross-functional initiatives. You are an excellent communicator and relationship builder with strong negotiation skills. You demonstrate strong ownership, independence, and the ability to work towards ambitious goals. You are humble, self-aware, and committed to continuous self-improvement as a leader. You have strong business acumen and a deep understanding of marketplace dynamics. Experience is important, but what truly sets you apart is your drive, integrity, and leadership mindset. Even if you don’t meet every requirement, we encourage you to apply. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job