Senior Operations Specialist

About the role

Senior Operations Specialist | Bolt Careers Careers Business Operations Senior Operations Specialist Senior Operations Specialist We are looking for a commercially minded high-impact Business Analyst to help drive the performance and efficiency of our ride-hailing marketplace. This role is ideal for someone who enjoys going deep into data to uncover problems and opportunities, while also stepping back to understand the broader commercial and operational context.Please note that this is a full-time, fixed-term contract for 12 months, with the possibility of extension subject to business needs. Location: London, United Kingdom View all roles Apply now About the role In this role, you will lead high-stakes analytical projects across rider and driver value propositions, retention, and forecasting. You won't just report data; you will use structured problem-solving and compelling storytelling to challenge the status quo and influence executive decision-making. Main tasks and responsibilities: Analyse marketplace data to identify operational issues and commercial opportunities across supply, demand, pricing, utilisation, and cost Apply structured problem solving by clearly defining problems, forming hypotheses, assessing trade-offs, and constructively challenging assumptions using data Conduct deep-dive analyses while maintaining a helicopter view of overall marketplace health and commercial objectives Independently own analytical workstreams from problem definition through to recommendations, including pricing analysis and scenario modelling Build, maintain, and improve performance tracking, dashboards, KPIs, and reporting to streamline processes and improve visibility across the marketplace Translate complex analysis into clear data stories, collaborate with cross-functional stakeholders to drive action, and track the impact of changes on commercial and operational outcomes About you: 4+ years of experience in a high-intensity analytical position with a track record of materially improving business outcomes Advanced SQL skills and expert-level modelling in Excel/Google Sheets are essential Experience using BI tools such as Looker, Power BI, or similar. You excel at breaking down ambiguous problems and balancing granular detail with big-picture strategic thinking Great communicator and holds strong stakeholder management skills You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. 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