Senior Operations Specialist, Driver Communications and Engagement

requirements. Ensure high adoption rates by providing clear, persuasive and timely messaging. Manage day-to-day communications to drivers across channels. Create segmented campaigns working with our Lifecycle Teams based on driver lifecycle (onboarding, active, inactive, etc.). Continuously test and iterate on content formats, message timing, and delivery channels to optimise targeted campaigns. Coordinating with Local Marketing, Marketing and Legal team, create and adapt engaging and compliant content across all touchpoints - digital, social, and physical (e.g. hub posters, flyers). Create digital content from social videos to newsletter copy and assets. Maintain campaign calendars and ensure a consistent tone of voice, brand alignment and compliance across all channels. Build trust and a sense of community with the driver base through consistent, clear, transparent and engaging communication. Support the execution of on-the-ground driver engagement campaigns and initiatives. Collaborate with operations teams to gather feedback from drivers and iterate communication strategies accordingly. Measure the success of all communications and campaigns through data-driven reporting. Track and report on key metrics (reach, engagement, conversions) and apply learnings to future plans. About you: 3 years+ experience in content creation, communications, engagement and social marketing, and campaigns. Experience with similar audiences, community building and/or marketplace environments (e.g. gig economy, platforms, logistics, mobility) a strong plus. Comfortable creating your own social video content. Hands-on experience with Braze, Mailchimp and Clever tap as well as managing and monitoring social/digital channels (WhatsApp, Facebook groups, email, etc.). Excellent copywriting skills and ability to adapt tone for different segments and platforms. Familiar with performance tracking, campaign reporting, and insight generation. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . What is your annual gross salary expectation? What is your notice period? Are you happy to work in our London office under a hybrid model? (3 days in office and 2 days from home) Yes No Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job

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