Senior Program Manager - Driver Growth (New Driver Retention)

About the role

Senior Program Manager - Driver Growth (New Driver Retention) | Bolt Careers Careers Business Operations Senior Program Manager - Driver Growth (New Driver Retention) Senior Program Manager - Driver Growth (New Driver Retention) We’re looking for an experienced Senior Program Manager to join our Driver Growth domain. Location: Tallinn, Estonia View all roles Apply now About the role The Senior Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong program area expertise, fosters collaboration across functions and leads a program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results. Main tasks and responsibilities: Leading cross-functional collaboration to analyse new-driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams Owning and optimising the New Driver NPS survey, translating insights into clear actions that enhance the early driver experience. Developing data-driven driver profiles to tailor onboarding journeys and ensure new drivers receive the support most relevant to their needs. Defining and maintaining best practices for onboarding content and materials, ensuring clarity, consistency, and effectiveness at scale. Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams. Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one. About you: You have a minimum of 7 years of experience in program management or a related field. You have demonstrated expertise in a relevant program area. You have a proven track record of successfully delivering complex programs on time and within budget. You have strong leadership and interpersonal skills. You have excellent communication and collaboration skills. You have strong analytical and problem-solving skills. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! 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