Senior Program Manager, Driver & Marketplace Operations

Senior Program Manager, Driver & Marketplace Operations | Bolt Careers Careers Business Operations Senior Program Manager, Driver & Marketplace Operations Senior Program Manager, Driver & Marketplace Operations We are looking for an experienced Senior Program Manager to join our Central Operations team Location: Tallinn, Estonia View all roles Apply now

About

the role The Senior Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics. This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health.

The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence. Main tasks and

responsibilities: Own and define the core set of business-level metrics across Driver and Marketplace, ensuring clear definitions and alignment with Central Operations and Product leadership. Establish city-level diagnostic frameworks and playbooks that enable Central Ops and local teams to interpret metric movements and conduct root-cause analysis following feature enablement. Design and implement governance frameworks for feature configuration management, including guardrails, intake processes and approval criteria for local market requests. Own the gating and assessment process for market-driven feature configuration requests, ensuring consistency, scalability and operational feasibility. Implement closed-loop monitoring mechanisms to track the impact of configuration changes and ensure accountability post-launch. Maintain clear RACI and RAPID models across Product and Central Ops for feature rollout, testing, handover and live-market ownership. About you: You have a minimum of 7 years of experience in program management, marketplace operations or a related field. You have a strong understanding of marketplace mechanics and operational governance. You have a proven experience building scalable cross-functional processes and operating models. You have demonstrated ability to work with data and translate metrics into structured action plans. You have excellent stakeholder management and communication skills. You have strong analytical and problem-solving capabilities. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job