Solution Engineer

You’ll be the bridge between customers and our engineering team, ensuring that issues don’t just get solved but get prevented. If you thrive on diving into technical challenges, love seeing customers ship faster, and want to play a hands-on role in shaping the developer experience at an AI startup, we’d love to chat.

Your Mission 🚀

• Be the unblocker, not just the responder – Don’t just answer tickets—eliminate roadblocks. Your goal is to keep developers moving fast and friction-free.
• Diagnose and solve fast – Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers.
• Think like the customer – Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
• Build developer resources, like sample code, etc
• Optimize for zero – Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
• Empower developers – Guide self-serve users and enterprise teams to get the most out of Tavus, from first API call to full-scale deployment. We need to teach them how to use Tavus best, both through creating resources and working 1-1
• Scale yourself – Automate, document, and streamline processes so future users never hit the same roadblocks twice.
• Own technical enablement – Help self-serve developers and enterprise teams understand best practices for integrating and scaling with our platform.

What We’re Looking For 🔥

• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0
• You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks.
• A “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fast.
• Ability to translate highly technical issues into simple, clear explanations.
• A scrappy, solution-driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to).
• Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations.
• Bonus: Experience working with AI/ML models or video processing APIs.

Benefits & Culture

When you join Tavus, you’re joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare, and gear stipends, as well as plenty of fun. At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.

To learn more about our team culture and benefits, check out our hiring page.

Tavus is growing fast, and we’d like you to grow with us. If you’re excited to get your hands dirty and help make machines more human, drop your resume and we’ll be in touch.

We are not looking for cultural fits, we are looking for culture creators. Diversity is what drives our success – it’s at the core of how we hire, communicate, and work. We are inclusive to all and combine our diverse backgrounds, skill sets, and perspectives to build the best experiences for our clients.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.