We are looking for a Staff Software Engineer with 4+ years of experience to join our team in San Francisco. We are seeking an ambitious and talented engineer who can take ownership of major parts of our product, shape our technical decisions, and mentor teammates. This is a critical hire to help us scale our product and engineering team as we grow.
What will you be doing?
Lead the development of advanced prompt engineering and retrieval pipelines to handle thousands of customer conversations daily.
Architect and build real-time, interactive multimodal training simulations using technologies like OpenAI, ElevenLabs, and Vapi.
Drive the creation of high-performance, intuitive user experiences using Next.js.
Make critical decisions about architecture, tooling, and product direction.
Mentor and coach other engineers, helping to scale up the team's capabilities.
About Solidroad
Solidroad is the leading AI-native quality assurance and training platform built for modern customer support teams. The company's mission is to solve one of the biggest challenges in scaling customer support: maintaining the warmth, empathy, and intuition that makes human interactions amazing.
Solidroad uses AI, generative technology, and real-time simulations to automatically evaluate 100% of customer interactions across human and AI agents — surfacing risk, identifying skill gaps, and triggering personalized coaching in real time. The platform partners with high-growth global brands including OURA, Ryanair, ActiveCampaign, and Crypto.com.
Culture & Values:
Builder mentality — Everyone at Solidroad treats the company's success as their own big break. There's no "pass news" here; the team is expected to take ownership and run with opportunities.
High agency — Team members trust their instincts, take smart bets, and move at a pace that doesn't slow anyone down. They don't wait for direction.
Collaborative intensity — The team works together five days a week in San Francisco because building something ambitious requires close collaboration, spontaneous problem-solving, and shared energy.
Mature, supportive, and fun — From padel matches and cold plunges to karaoke evenings, the culture balances high performance with genuine camaraderie.
Founded in 2023 by experienced founders who've done this before, Solidroad is backed by First Round Capital, Hedosophia, Y Combinator, and other top-tier investors with a $25M Series A. The company is in its rocketship phase, scaling from $1M to $10M ARR.
