About the role
Job Application for Strategic Account Manager at Enterpret Back to jobs Strategic Account Manager New York (Remote/Hybrid) Apply Role Overview At Enterpret , we’re building the future of Customer Intelligence — helping companies deeply understand their customers by transforming feedback, conversations, and qualitative data into actionable insights through AI. Our platform enables teams across product, marketing, and customer success to make faster, customer-led decisions that drive growth and retention. We’re looking for a Strategic Account Manager to lead and grow relationships with our largest and most strategic customers. Reporting directly to the Global VP of Sales , this is a founding role —you’ll define how we drive renewals, expansions, and long-term value across our enterprise customer base. This role can be remote or hybrid (New York City) . You’ll thrive in ambiguity, build structure from the ground up, and collaborate across teams to define and execute a scalable, strategic account motion. As a key member of the go-to-market organization, you’ll partner closely with Customer Success, Account Executives, and Pre-Sales to ensure seamless handoffs, knowledge transfer, and aligned customer outcomes. You’ll act as a trusted consultant to our customers—deeply understanding their business priorities and leveraging insights to challenge their thinking, uncover opportunities, and strengthen their partnership with Enterpret. What You’ll Do Own and expand relationships with our largest enterprise accounts, driving renewal and growth . Serve as the primary strategic point of contact for senior customer stakeholders. Develop and execute account growth strategies in collaboration with Customer Success, Sales, and Product. Leverage a Challenger Sales & Force Management approach to provoke new perspectives, uncover growth opportunities, and position our solutions as critical to customer success. Collaborate with internal teams to ensure a seamless customer experience —from pre-sales through implementation and beyond. Analyze account performance and usage data to identify trends, risks, and opportunities for expansion. Represent the customer internally, providing actionable insights that influence roadmap and go-to-market strategy. Help design and operationalize the renewal and expansion motion as we scale. You’ll Know You’re Successful When: Renewal and expansion targets are met or exceeded You’ve established repeatable processes for account planning, renewal forecasting, and executive engagement. Internal teams (Sales, CS, Product) rely on your customer insights to inform roadmap and strategy. Customers cite you as a trusted strategic advisor in ad-hoc or QBR feedback.