About the role
Tutor Intelligence - Customer Success Manager (Robotics) Customer Success Manager (Robotics) Watertown, MA Customer Experience / Full-time / On-site apply for this job The Company Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines. Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
The Role We’re looking for a driven Customer Success Manager to partner closely with operations leaders at our client facilities and ensure the success of our robot fleet. In this role, you’ll serve as the primary partner for customers deploying Tutor robots, meeting regularly with their teams, helping them get the most value from the system, and building trusted relationships across the organization. You’ll work closely with our support, maintenance, and engineering teams to surface and resolve operational or technical challenges, while identifying opportunities to expand deployments alongside our Account Executives. This role sits at the intersection of robotics, operations, and customer partnership. The ideal candidate thrives in customer-facing environments and is excited to help customers succeed with cutting-edge robotics. You’re naturally curious, energized by people, and enjoy building strong relationships with operational teams. While you don’t need to be an engineer, you’re comfortable digging into technical systems, asking thoughtful questions, and acting as a trusted technical partner who helps customers solve real-world operational challenges.