About the role
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+ , backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
What You'll Do:
- Lead and empower a high-performing team of support professionals handling both technical and non-technical tickets
- Build scalable support processes that improve throughput and reduce manual intervention, including automation of repetitive workflows through scripting
- Monitor and improve SLAs, response times, and customer satisfaction metrics by introducing data-driven improvements
- Collaborate closely with engineering and product teams to identify recurring issues, implement preventive fixes, and enhance product stability
- Mentor and upskill your team through technical coaching, process reviews, and hands-on problem-solving
- Continuously optimize operational efficiency by leveraging automation, analytics, and best practices to handle increasing ticket volumes effectively
