About the role
Job Application for Technical Support Specialist - Spanish at Motive Back to jobs Technical Support Specialist - Spanish Pakistan - Remote Apply Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English. What You’ll Do: Provide bilingual Spanish & English Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale What We’re Looking For: Bilingual: Fluent in speaking Spanish and English (US) Skilled in written communication (both Spanish and English) Natural instinct to empathize with users Strong analytical skills Excellent verbal and written communications skills Native or bilingual spoken and written English skills Comfortable with rotational shifts Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. Create a Job Alert Interested in building your career at Motive? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Date of Birth * MM/DD/YYYY (as listed on your CNIC) Are you fluent in Spanish? * Select... What tangible factors are most important to you when considering a job opportunity? * Career Growth Work-life Balance Remote Work Leadership Compensation Benefits PTO Career Stability Culture Company Outlook Select your top 3. What about Motive makes it an appealing place to work? * Pronouns Select... Let Motive know what pronouns you use so we can address you correctly. How did you hear about this opportunity? * Select... CNIC Number * Please use the following format to enter your CNIC number (XXXXX-XXXXXXX-X) Are you a former Motive Employee? * Select... Global Diversity Survey We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication and learning? Select... Submit application Powered by Greenhouse