About the role
Ready to be a Titan? ServiceTitan is the leading platform for residential home service - scheduling, dispatch, job booking, quoting, marketing. For years, the sales motion was simple enough that a purpose-built CRM wasn't necessary: a homeowner calls in, books a job. The gap between "interested" and "booked" was small enough to keep lightweight. AI has changed this: voice agents, AI-powered SMS outreach, AI powered nurture sequences, and in-home opportunity capture are surfacing more leads, more follow-up opportunities, and more unconverted estimates than residential contractors have ever had to manage before. The motion is more complex now, and the tools to support it need to match. ServiceTitan needs a first class residential CRM layer. This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI-first world. AI handles the follow-up motion, surfaces the right opportunities at the right time, and reduces the manual coordination that keeps CSRs and sales teams from focusing on revenue.
What you'll do ServiceTitan's data, integrations, and customer relationships put it in the best position to power that motion end-to-end. This role is about making sure that position is earned. This is a general manager role as much as a product role. In other words, not just shipping a great product, but also being a leader on everything else it takes to make sure ServiceTitan delivers on this opportunity, from guiding pricing and packaging, marketing, sales, and post sales. Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention What you'll bring 7+ years in product management with a track record of shipping from zero to scale Deep experience with CRM, marketing automation, or customer lifecycle products - you understand how these systems need to work under the hood A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments Comfort working close to customers and close to leadership - ServiceTitan has an active founder culture where product decisions get scrutiny and visibility Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness