About the role
Ready to be a Titan? ServiceTitan is looking for an IT Support Specialist who is passionate about technology and delivering an outstanding experience to end-users. The ideal candidate is a strong problem-solver with solid hands-on technical skills and a customer-first attitude who thrives in a collaborative, fast-paced environment. This is an in-office/on-site position.
What you'll do: Provide day-to-day IT support for employees across Windows and macOS environments, troubleshooting hardware, software, and connectivity issues via phone, email, and in-person Support the employee technology lifecycle — including laptop imaging, configuration, deployment, and recovery — for onboarding and offboarding employees Coordinate with hardware vendors to assist with equipment orders, receiving, and asset tracking Assist in administering MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deployment Manage user accounts and access across Google Workspace and Microsoft 365, including provisioning and deprovisioning Maintain accurate IT asset inventory, tracking hardware and software from procurement through retirement Manage and resolve IT Service Desk tickets within SLA, ensuring a high level of customer satisfaction and clear communication throughout Support the setup and troubleshooting of AV and conferencing equipment including Zoom Rooms, displays, and peripherals Assist Network and Systems Engineers with on-site tasks including cabling, switch connections, and wireless access point support Administer and support endpoint security tools including antivirus and MDM compliance policies Escalate complex issues to Tier 2 or senior team members when needed, with clear documentation of steps already taken Maintain IT documentation including knowledge base articles, asset records, and onboarding/offboarding checklists Contribute to IT projects such as hardware refreshes, office setup, and software rollouts What you'll bring: CompTIA A+ certification and 2+ years of IT experience, or 3+ years in IT Support, Helpdesk, or a similar technical role Solid troubleshooting skills across Windows and macOS environments Strong documentation habits and attention to detail Preferred