Senior CX Manager

requirements, shape solution approaches, and support proposals or SOWs. Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.

Requirements 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment. Preferred experience in financial services, healthcare/lifesciences, retail and consumer products. Proven track record of managing and delivering complex technical initiatives for enterprise customers . Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms. Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects. Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred. Ability to align technical solutions to strategic business outcomes and ROI. Executive-level communication skills with the ability to influence and advise senior stakeholders. Strong analytical and problem-solving skills, with comfort operating in ambiguous environments. Excellent written and verbal communication skills with a consulting mindset and high attention to detail. Experience with contact center technology or customer experience platforms strongly preferred. Willingness to travel up to 25–30% . Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations. Pay Range (Base Pay) : $77,500 - $147,000 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either

bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement

Benefits : 401(k) plan Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. Paid Holidays : Talkdesk offers 14 paid holidays each year. Paid Sick Leave : Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs. Method of Application : Apply online. Application Window : The application window is expected to close at least XX days from the posting date. The application was posted on MM/DD/YYYY.

Benefits and

perks listed above may vary based on the nature of your employment with Talkdesk. All questions or concerns about this posting should be directed to the Talent team at [email protected] . Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical

Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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