We are looking for a Strategy & Operations Lead, Special Projects with 5–8 years of experience to serve as a right-hand operator to our CEO, owning the end-to-end launch of our highest-priority new product initiative. You should have roots in strategy consulting or investment banking and have since gotten your hands dirty in a GM or operational role at a high-growth startup.
What will you be doing?
Own a major product launch end-to-end: go-to-market strategy, pricing, marketing, sales team design, partnerships, and customer success setup
Work directly with the CEO on the company's #1 strategic priority
Build and execute 30/60/90-day project plans in a fast-moving, ambiguous environment
Design org structures and cross-functional processes to support rapid scaling
Identify, negotiate, and close strategic partnerships from term sheet to execution
Key Requirements
Strategy consulting or investment banking background (2+ years)
Post-consulting/banking experience in an operational or GM-type role at a startup or high-growth company (e.g., owned a P&L, launched a market, or led a 0-to-1 initiative)
High agency and bias toward action — you get things done quickly without waiting for a fully scoped brief
Must be able to work on-site 5 days/week in San Francisco
Top-tier school or highly competitive company pedigree preferred
Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
Salary
$170,000 - $220,000
Location
Mission Bay, San Francisco
Last stage
Unknown
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.