Operations Specialist

What you'll do Execute and assist with payment reconciliation: Assist with systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, and resolve discrepancies to maintain financial data integrity. Support daily operational workflows: Manage the daily task pipeline, process requests, and ensure timely completion of all operational tasks to meet service level agreements. Support the development of product and processes: Contribute to improvements in enrollment and payment infrastructure by testing new features, documenting workflows, and collaborating with engineering/product teams to build out new features Assist with escalations with Support: Help resolve issues escalated by the Support team and communicate outcomes to relevant stakeholders. Background we're looking for 1-3 years of operations, consulting, or related experience at a high-growth startup or professional services firm Track record of building project teams or launching new products/initiatives Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships Strong analytical, problem-solving, and organizational skills Bachelor's degree required Experience we’d be particularly excited about Experience in health insurance or

benefits Process improvements with measurable results Diverse job experience with proven significant impact What to expect We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect: 30 minute video meeting to talk through your background and interest in Thatch 30 minute video meeting with the hiring manager to dive deeper into your experience and

the role 30 minute video meeting with the hiring manager to work through a live case study 30 minute video meeting to meet 2-3 members of

the team 30 minute video meeting with department leadership focused on professional goals and alignment with our mission 30 minute video meeting with our founders to discuss your approach to culture and our operating principles Apply for this position Legal First Name * Last Name * Email * Phone * Resume/CV * Cover Letter LinkedIn Profile Website Remote work location (City, State) * Will you require visa sponsorship for employment authorization in the US, either now or in the future? * -- Select an option -- Yes No Equal Employment Opportunity Information To help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process. Disability Status -- Select an option -- I do not want to answer No, I do not have a disability and have not had one in the past Yes, I have a disability, or have had one in the past Veteran Status -- Select an option -- I don't wish to answer I identify as one or more of the classifications of a protected veteran I am not a protected veteran Race -- Select an option -- Decline To Self Identify Two or More Races Native Hawaiian or Other Pacific Islander White Hispanic or Latino Black or African American Asian American Indian or Alaskan Native Gender -- Select an option -- Decline To Self Identify Female Male Submit Application THATCH Use cases Startups Small businesses Enterprise Brokers Resources ICHRA QSEHRA vs ICHRA Group plans vs ICHRA Company

About us Jobs Blog Trust center Contact Contact sales Contact support © 2026 Thatch Health, Inc. Legal Terms Privacy Policy Resources Contact Thatch Health, Inc. is a financial technology company, not an FDIC insured depository institution. Banking services provided by Bangor Savings Bank, Member FDIC. FDIC insurance coverage protects against the failure of an FDIC insured depository institution. Pass through FDIC insurance coverage is subject to certain conditions. Thatch Health, Inc. is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. The Thatch Health, Inc. Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. This website is operated by Thatch Health, Inc. Insurance services are provided by Thatch Health Insurance Services LLC. See Thatch Health Insurance Services LLC insurance licenses . Insurance services described on this website are provided by Thatch Health Insurance Services LLC and not the Health Insurance Marketplace® website. In offering this website, Thatch Health Insurance Services LLC is required to comply with all applicable federal laws, including the standards established under 45 CFR §§155.220(c) and (d) as well as 45 CFR §155.260 to protect the privacy and security of personally identifiable information. This website may not support enrollment in all Qualified Health Plans (QHPs) being offered in your state through the Health Insurance Marketplace® website. For enrollment support in all available QHP options in your state, go to the Health Insurance Marketplace® website at Healthcare.gov.

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