About the role
About Soff
Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision.
Starting with Sales.
Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company.
About the Role
You will join our team as our first hire Customer Success Manager. You’ll be working closely with the whole team - founder, engineers, ops - to ensure our customers get value quickly and are widely successful with our product. You'll be the glue between customers and engineers.
- Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight
- Establish customer relationships as a trusted advisor to help ensure the continued value of Soff’s products and services
- Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product. Interface with customer support resources and provide top-level support and white-glove service to onboard new accounts as-needed
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Maintain and report on existing customer success metrics and data
- Champion a culture of customer love in the company
- Work closely with the Sales department to ensure seamless transition into the Soff client base
