About the role
TL;DR: We’re hiring for our Insights team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate insights into decisions. Background Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions. Company highlights — entirely product-led: World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds). Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership. Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G. Performance: Industry-leading win rate driven by a highly differentiated product. Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions. Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s. What You’ll Do Analyze qualitative and quantitative data, ensure quality assurance, and support the creation of insights briefs and presentations that deliver actionable insights. Become an expert on the Listen platform, advocating for best practices, quota structure, and platform utilization for analysis. Serve as a strategic partner — proactively identifying opportunities to utilize the platform to address customer needs. Support team members with onboarding new customers, supplementing training, and helping customers troubleshoot within the platform. Identify opportunities for process, workflow, and product improvements to enhance
the team and client experience. Collaborate with internal teams (Product, Recruitment Ops, Engineering, Sales) to champion the customer perspective and influence roadmap priorities. Move fast — balancing high-quality craft with rapid iteration and experimentation.