Director - Founder's Office (Product & Tech)

the team accountable to measurable outcomes. Stay ahead of iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the Zapp app genuinely competitive. Cross-Functional Influence & Execution Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience. Own a portfolio of high-impact initiatives end-to-end - from scoping and planning through to delivery, measurement, and iteration. Identify and resolve structural blockers and systemic inefficiencies that slow down product execution or degrade the customer experience. Champion a culture of rigorous experimentation and data-led decision-making across the consumer product team. Ideal Candidate Profile:

Requirements Essential 7+ years of experience spanning product management, strategy, or a combination - with clear evidence of working at or near executive level in a high-growth environment. A proven track record of building and scaling consumer mobile apps, with demonstrably high user engagement and retention. Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re-engagement - and a clear instinct for where to focus. Strong quantitative skills and a systems-thinking mindset: comfortable breaking down ambiguous problems, mapping dependencies, and finding leverage points. Executive presence and communication skills to influence senior stakeholders and facilitate alignment across functions. Experience working directly with founders or C-suite leaders - you understand how to be a trusted partner, not just an executor. Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, high-performance features. Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) and a sharp eye for the metrics that actually move the needle. Desirable Strong grasp of the iOS ecosystem - Apple Human Interface Guidelines, Apple Pay, push notifications, real-time tracking, and location-based services. Experience in on-demand delivery, grocery, e-commerce, or marketplace platforms. Background in strategy consulting or VC/PE - particularly if you've since moved into operational product roles. Experience preparing and presenting materials for board meetings, investor updates, or strategic leadership reviews.

Benefits A genuinely differentiated career opportunity: direct access to the Founder and Senior Leadership Team of one of London's most ambitious startups, combined with full ownership of a product that sits at the core of the business. Your work will be visible, consequential, and fast-moving. For the right person, this is the fastest way to combine strategic thinking with real product ownership in a high-growth environment. Of course we also offer: Competitive salary & equity package. 25 days of annual leave plus bank holidays. Private Health Insurance. Extended sick pay and maternity/paternity leave pay.

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