About the role
Job Title: Customer Care Executive
Location: Delhi NCR
Department: Customer Experience
Reporting To: Customer Support Manager
Role Summary
Enerjazz is hiring a Customer Care Executive who will be the first point of contact for our existing battery customers. You will handle outbound support calls, payment reminders, and feedback collection while ensuring customers feel respected, supported, and guided.
Key Responsibilities
Customer Communication
- Make outbound calls to customers for payment reminders, service checks, and feedback.
- Greet customers politely and professionally as the Enerjazz brand voice.
- Provide clarity on payment dates, payment modes, and late fee rules.
Data Logging & Reporting
- Update all call outcomes in the CRM/Google Sheets.
- Record customer issues and escalate them to relevant teams.
- Maintain accuracy in payment status updates.
Support Quality & Discipline
- Follow scripts and SOPs during calls.
- Achieve daily/weekly call volume targets.
- Maintain high levels of politeness, patience, and professionalism.
Required Skills & Competencies
Must-Have
- Clear Hindi communication; polite and customer-friendly tone.
- Basic computer knowledge (CRM, Sheets, WhatsApp workflows).
