About the role
The internet runs the world. Every purchase you make, video call you join, it is all packets flowing through networks. But those networks have not changed for decades. They are brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, and Reddit rely on Meter to keep their thousands of employees and locations online and productive. IT teams are bought into Meter’s outcomes-driven model, but are still adapting to a world where they aren’t managing every part of the network themselves. Your job is to ensure that transition is successful by earning trust, driving expansion and ultimately making Meter the default connectivity solution for every single customer. This role is critical to Meter's success Meter’s next phase of growth depends not just on winning new customers, but on consistently proving that we can replace decades of legacy infrastructure. Every interaction shapes whether a customer doubles down on us or falls back to the status quo. As an early member of
the team, you’ll help define the Customer Success function and directly influence how we scale. We deploy networks across a wide range of customers, from healthcare clinics and school districts to logistics hubs, retail chains, and professional services firms. Customer Success is responsible for delivering a consistent, high-quality experience across this diversity, ensuring that Meter becomes a trusted, long-term connectivity partner. What Success Looks Like For a product launch, you know which customers to call first. You help build the early access list, pressure-test major assumptions and shape the final offering. You know the expansion potential of every account in your book of business, and your quarterly pipeline forecast lands within 20% of actual attainment. When a customer moves with Meter, the transition feels choreographed. You’re looped in early, bandwidth and hardware are right-sized, and a turnkey network awaits