Customer Success Manager, Eastern Canada (Bilingual - English & French)
About the role
📢 Important: We are not screening applications via Work at a Startup. To be considered, you must apply directly via our official portal:
👉 Click here** to apply to MedMe Health**
The Opportunity
As Customer Success Manager, Eastern Canada, you will be responsible for driving adoption, expansion, and long-term customer value across MedMe’s pharmacy customers in Québec and the broader Eastern Canada region.
This role owns the success of pharmacies at the store level, ensuring locations are effectively onboarded, actively using MedMe, and expanding their use of the platform over time. You will support a mix of independent pharmacies and locations within larger enterprise organizations, with a clear mandate to convert and strengthen adoption one location at a time.
You will act as the primary point of contact for onboarding, training, adoption, and ongoing success, while maintaining an enterprise mindset for how store-level progress rolls up into broader account outcomes. Your work will require a strong understanding of pharmacy operations, thoughtful change management, and the ability to earn trust with busy pharmacy teams as you help embed MedMe into day-to-day clinical and operational workflows.
This is a hands-on role for a fully bilingual (French and English) customer-facing operator who understands the Canadian pharmacy landscape and has experience helping customers adopt new workflows in regulated environments through consistent execution and follow-through.
About MedMe Health
At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.
