About the role
A Customer Support role at Enerjazz typically involves being the primary point of contact for e-rickshaw owners, drivers, dealers, and partners. It combines general customer service with some technical/operational aspects related to batteries, chargers, warranties, financing, payments, and field issues in the EV ecosystem.
Sample Customer Support Job Description for Enerjazz
Position: Customer Support Executive / Customer Care Executive / Customer Support Associate Location: Noida, Uttar Pradesh (Primarily Office-based) Company: Enerjazz (Nola Tech Private Limited) – YC-backed EV battery startup Department: Customer Success / Support Reports to: Customer Support/Success / Operations Head
About the Role As a Customer Support team member at Enerjazz, you will support e-rickshaw operators using our lithium-ion batteries, chargers, warranty services, and financing solutions. You will handle inquiries, resolve issues quickly, ensure high customer satisfaction, and contribute to reducing downtime for drivers so they can earn more. This is a high-impact role in a fast-growing startup transforming commercial EV adoption in India.
Key Responsibilities
- Act as the first point of contact for customers via phone (hotline), and occasionally Walk-ins / In person
- Handle inbound queries and complaints related to battery performance, charging issues, warranty claims, financing repayments, swapping station usage, and general product support.
- Make outbound calls for payment reminders, service follow-ups, feedback collection, renewal reminders, and proactive health checks on batteries/chargers.
- Track, log, and manage daily complaints/tickets using tools like Google Sheets, CRM systems, or internal dashboards.
