A Customer Support role at Enerjazz typically involves being the primary point of contact for e-rickshaw owners, drivers, dealers, and partners. It combines general customer service with some technical/operational aspects related to batteries, chargers, warranties, financing, payments, and field issues in the EV ecosystem.
Position: Customer Support Executive / Customer Care Executive / Customer Support Associate Location: Noida, Uttar Pradesh (Primarily Office-based) Company: Enerjazz (Nola Tech Private Limited) – YC-backed EV battery startup Department: Customer Success / Support Reports to: Customer Support/Success / Operations Head
About the Role As a Customer Support team member at Enerjazz, you will support e-rickshaw operators using our lithium-ion batteries, chargers, warranty services, and financing solutions. You will handle inquiries, resolve issues quickly, ensure high customer satisfaction, and contribute to reducing downtime for drivers so they can earn more. This is a high-impact role in a fast-growing startup transforming commercial EV adoption in India.
Key Responsibilities
Requirements
Preferred Skills
What We Offer
Enerjazz is building a battery swapping network (like gasoline stations) for 2M+ commercial electric vehicles in India. We make batteries affordable for EV owners and enable them to earn 80% more.
Field Sales Executive/Manager
Sales Manager – Field & Telecalling Team Lead
Talent acquisition manager
Channel Sales Head – North
Operations Manager
Location
Noida, UP, IN / Noida, Uttar Pradesh, IN
Experience
1+ years
Total raised
$125K
Last stage
Pre-seed
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.