About the role
Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, Lightspeed, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs from insight to action to automation and impact. As VP of Account Management, you'll own the strategy, structure, and performance of Profound's account management org. You'll set the vision for how we retain and grow our customer base, build the coaching culture and commercial rigor that turns strong managers into great leaders, and ensure every account is positioned for long-term expansion. Reporting to the SVP of Revenue, you'll be a key architect of Profound's post-sale revenue motion -- partnering closely with Revenue, Post Sales, Product, and Marketing leadership to align the AM org with company-wide growth goals and build a team that scales with the business.
What You'll Do Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets Own the full AM org's book of business and be directly accountable for net revenue retention across both segments Build and align segment-specific playbooks while maintaining a unified commercial motion Establish a strong coaching culture, creating consistent frameworks for pipeline management, deal strategy, and performance development that elevate managers and their teams Run executive-level pipeline reviews, forecast calls, and deal escalations across both segments, surfacing risk early and driving accountability at every level Serve as a senior commercial partner on the most strategic accounts, joining C-suite business reviews, complex multi-year negotiations, and high-stakes renewals Recruit, onboard, and develop AM managers and their teams, building structured career paths and clear growth trajectories Partner cross-functionally to surface customer insights and align the AM org with broader company priorities Champion tooling, enablement, and process improvements that help both segments operate efficiently at their respective cadences Report directly to the SVP of Revenue and serve as a key voice in shaping overall revenue strategy