General Manager - Business Development & Operations

What You'll Do

Business & P&L Ownership (Execution-Focused)

• Own revenue, cost control, and contribution margin across regions
• Drive weekly, monthly, and quarterly business targets
• Track unit economics, leakage, and operational inefficiencies
• Operate with a P&L mindset while aligning with founder-led capital and policy decisions

Sales & Distribution Leadership

• Lead Regional Sales Managers and field sales execution
• Scale dealer-led and channel-driven distribution across cities
• Ensure disciplined pipeline management, conversion tracking, and install velocity
• Personally intervene in underperforming regions or channels

Customer Onboarding, Service & Experience

• Own end-to-end customer lifecycle: onboarding → installation → service → renewals
• Ensure SLAs, TATs, and customer satisfaction are met consistently
• Build escalation frameworks so issues are solved before reaching the CEO
• Drive service quality as a growth lever, not a cost center

Operations & Execution Discipline

• Oversee logistics coordination, inventory planning, and installation readiness
• Ensure tight coordination between sales, credit, support, and logistics
• Build SOPs, dashboards, and review cadences that scale across cities
• Replace firefighting with predictable execution

Credit & Collections Oversight

• Work closely with credit and collections teams to protect portfolio quality
• Coordinate with NBFC partners on approvals, limits, and operational alignment
• Enforce credit discipline in sales execution — no bypassing processes
• Monitor overdue trends, early risk signals, and corrective actions

Team Leadership & Org Building

• Build, coach, and retain high-performing managers and execution teams
• Set clear KPIs, incentives, and accountability structures
• Create a culture of ownership, urgency, and data-driven decisions
• Be the point of alignment across all execution functions

Who You Are

• Education: Graduate or MBA from a premier institute (e.g., IIT, IIM, or equivalent).
• Leadership Track Record: Demonstrated experience leading teams in field sales, regional sales, remote customer support/service, and logistics operations. Hands-on experience scaling multi-regional operations with P&L responsibility.
• Industry Knowledge: Strong understanding of the EV ecosystem, distribution networks, and operational challenges in India. Startup experience is a plus.
• 8–18 years of experience running distribution-led, operations-heavy businesses
• Proven track record managing multi-city sales and ops teams
• Strong understanding of EV, automotive, mobility, or asset-financed products
• Comfortable owning outcomes in low-margin, high-volume environments
• Hands-on leader — willing to go deep into ops, not just review dashboards
• Calm under pressure, decisive, and respected by field teams

Bonus Points

• Experience with EV or mobility financing ecosystems
• Prior exposure to NBFC partnerships or credit-led growth models
• Built or scaled operations in North India or Tier-2/3 markets
• Startup experience where structure had to be built from scratch

What This Role Is — and Is Not

This role IS:

• COO-lite, execution-heavy, and outcome-driven
• Accountable for “getting things done” across the company
• Designed to reduce CEO operational load by 50–60%

This role is NOT:

• A strategy-only or corporate leadership role
• A pure business development position
• A role disconnected from ground realities

Why Join Us

• Be the execution backbone of a high-growth EV company
• Work directly with the founder on scaling a real business
• Own outcomes across cities, teams, and customers
• Competitive compensation, meaningful equity, and real authority

Founder’s Note

This role demands judgment, stamina, and ownership.
If you like building execution engines — not just talking about them — this role will be deeply rewarding.

📩 Ready to build the EV future for India and play a role in reducing pollution? Apply now.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.