Strategy and Operations Manager, Market Growth (Washington D.C.)
About the role
The role:
As a Market Growth Manager, you will own the strategy and execution of growing Curri’s market share in its key markets. You will lead the growth and expansion strategy in existing and new markets, partnering with operations, product, and engineering to provide the best delivery experience to customers. The role requires you to own the market, identify key drivers of the business, analyze data to locate areas for improvement, and rapidly execute to grow both customer and driver bases. You will regularly be on the ground in the market, meeting with customers and drivers, discovering their pain points, and finding a solution to address their needs. No problem is too big or too small. You will continuously challenge the status quo to provide a better experience for our customers, drivers, and Curri’s internal teams.
Given the cross-functional nature of this role, you will report to the Director of Strategy & Planning and frequently work with senior leadership.
What you will do:
- Own the growth and expansion of a key market, launching initial customers and onboarding drivers
- Prospect, outreach, visit, and get customers to complete their first delivery with Curri
- Test and validate different GTM approaches including outreach methods, marketing campaigns, and promotions
- Become a trusted logistics expert for customers by deeply understanding the last mile logistics space and Curri’s product and capabilities
- Research the competitive landscape and distribution trends in the market, identifying opportunities to competitively position Curri’s offering
- Develop and foster relationships with new and existing customers
- Serve as go-to source of insights and data on the market, managing dashboards and reporting on key sales and operational KPIs
