About the role
Location:
Delhi NCR
About Us:
We’re a fast-growing EV startup solving battery financing for India’s most hardworking vehicles — electric rickshaws. With money raised from global investors and operations in 5 cities, we aim to make clean mobility accessible to the informal segment through innovative battery financing and distribution.
We’re now hiring a hands-on Support & MIS Coordinator to help us stay organized, customer-focused, and data-driven as we scale sales.
Role Overview:
This is a high-ownership role where you will act as the nerve center between our field team, customers, and leadership — collecting daily data, organizing field inputs, supporting customer escalations, and ensuring nothing falls through the cracks.
What You’ll Do:
- Own and update key trackers (sales, collections, customer complaints, battery issues)
- Create and manage Google Forms and Sheets for daily field inputs
- Follow up with sales/ops team to ensure timely data submissions
- Share daily and weekly reports with leadership — clean, visual, and actionable
- Support battery customers by tracking complaints and coordinating resolution
- Track battery health data (shared by tech/device team) and flag early warnings
- Maintain field agent rosters, incentive records, and escalation logs
You Should Have:
- 3–5 years of experience in field ops support / MIS / coordination roles
- Strong command of Google Sheets, Forms, and basic formulas (pivot tables, filters, etc.)
