Technical Customer Support Manager (Lithium-Ion Batteries)

🧪 Battery Quality & Technical Evaluation

• Assess suppliers’ battery pack quality and provide feedback for improvement
• Help define and enforce incoming quality control (IQC) and field testing standards
• Work closely with the procurement team to approve or reject packs based on real-world data

🔁 Process Improvement

• Track recurring battery issues and drive product or supplier changes
• Contribute to internal SOPs and checklists for field support and installation quality
• Train frontline sales/support staff on basic battery technical literacy

Who You Are

• 4–10 years in lithium-ion battery manufacturing, QC, or procurement roles
• Deep knowledge of battery pack design, cell quality, BMS, and common failure modes
• Has worked with suppliers, test labs, or vendors and understands quality control loops
• Comfortable working in customer-facing, real-world environments
• Hands-on, structured, and fast at diagnosing root causes
• Fluent in Hindi and English
• Strong documentation and communication skills

Bonus If You Have

• Experience working in lithium-ion manufacturing companies in quality and production
• Exposure to e-rickshaw battery applications and on-ground customer conditions
• Worked with both LFP and NMC chemistries

Why This Role Matters

Our product lives in the hands of real drivers who depend on it every day. This role is key to ensuring our batteries perform reliably, our customers trust us, and our suppliers are held to the highest standard. You'll play a vital role in closing the loop between product, field, and customer.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.